Effective Date: October 1, 2023
Thank you for choosing LuxSugary for your custom printed baked goods needs. To ensure a smooth and satisfactory experience, please review our deposit policy outlined below:
1. Deposits:
- A 50% deposit is required for all baked goods orders placed with LuxSugary.
- The deposit amount will vary based on the total cost of your order and will be communicated to you during the order consultation process.
2. Order Confirmation:
- Your baked goods order will only be considered confirmed once we receive the required deposit.
- The deposit serves as a commitment from you to proceed with the order as discussed and ensures that we allocate the necessary resources for your order.
3. Deposit Payment:
- Deposits can be made through the following methods:
- Cash
- Credit/Debit Card
- Online Payment (Venmo/CashApp/PayPal)
- Electronic Funds Transfer (Zelle/ApplePay)
- Please ensure that the deposit is made promptly to secure your order.
4. Deposit Deadline:
- The deposit must be paid by the agreed-upon deadline, which will be communicated to you during the order consultation.
- Failing to pay the deposit by the deadline may result in the cancellation of your order.
5. Order Changes:
- Any changes to your custom printed baked goods order should be communicated to us as early as possible.
- Depending on the nature of the changes, additional costs may apply, and the deposit may be adjusted accordingly.
6. Cancellation and Refunds:
- If you need to cancel your order, please do so at least 4 days before the scheduled pickup or delivery date.
- Deposits are refundable in accordance with the following terms:
- Cancellation made 4 days or more before the scheduled date: Full deposit refund.
- Cancellation made within 3 days of the scheduled date: Partial deposit refund (amount subject to assessment).
- Cancellation made within 2 days of the scheduled date: No deposit refund.
- Refunds will be processed within 3 business days from the date of cancellation.
7. No-Show Policy:
- Failure to pick up your custom printed baked goods order on the scheduled date and time without prior notice may result in forfeiture of the deposit.
By placing an order with LuxSugary, you acknowledge and agree to abide by the terms and conditions of this deposit policy. We appreciate your understanding and cooperation in helping us provide you with the best possible baked goods experience.
If you have any questions or require further clarification regarding this policy, please do not hesitate to contact us at luxsugary@gmail.com.
Thank you for choosing LuxSugary, and we look forward to serving you!
Sincerely,
Evette Eubanks
LuxSugary
luxsugary@gmail.com
816-876-6781